Help
Answers to your burning questions
Learn how Glad works and how you can take part in real climate action. We’ve grouped the questions into themes to make things easy.
Glad Prize Draws
When are the prizes awarded?
When are the prizes awarded?
When are the prizes awarded?
Will there be future draws, or is this a one-off?
Will there be future draws, or is this a one-off?
Will there be future draws, or is this a one-off?
How are prize draw winners announced?
How are prize draw winners announced?
How are prize draw winners announced?
Will I get a confirmation when I send a postal entry?
Will I get a confirmation when I send a postal entry?
Will I get a confirmation when I send a postal entry?
What happens if the milestone is not reached in a certain timeframe?
What happens if the milestone is not reached in a certain timeframe?
What happens if the milestone is not reached in a certain timeframe?
What’s the prize?
What’s the prize?
What’s the prize?
When I pay to enter, what am I actually supporting?
When I pay to enter, what am I actually supporting?
When I pay to enter, what am I actually supporting?
What’s the difference between entering the prize draw and becoming a member?
What’s the difference between entering the prize draw and becoming a member?
What’s the difference between entering the prize draw and becoming a member?
Does my entry increase the size of the prize?
Does my entry increase the size of the prize?
Does my entry increase the size of the prize?
Are the cash winnings tax free?
Are the cash winnings tax free?
Are the cash winnings tax free?
Saving with Glad
How do I use the savings?
How do I use the savings?
How do I use the savings?
How often are new savings added?
How often are new savings added?
How often are new savings added?
Cleaning Up Pollution
Why do we need to remove greenhouse gas from the atmosphere?
Why do we need to remove greenhouse gas from the atmosphere?
Why do we need to remove greenhouse gas from the atmosphere?
How do you measure impact?
How do you measure impact?
How do you measure impact?
Which projects are being funded, and can I see the results?
Which projects are being funded, and can I see the results?
Which projects are being funded, and can I see the results?
How do you choose the projects you support?
How do you choose the projects you support?
How do you choose the projects you support?
How quickly is the greenhouse gas removed?
How quickly is the greenhouse gas removed?
How quickly is the greenhouse gas removed?
Does greenhouse gas removal make it easier for people to keep polluting and delay fixing the climate crisis?
Does greenhouse gas removal make it easier for people to keep polluting and delay fixing the climate crisis?
Does greenhouse gas removal make it easier for people to keep polluting and delay fixing the climate crisis?
Why are you choosing the sorts of projects you are? Why not plant trees?
Why are you choosing the sorts of projects you are? Why not plant trees?
Why are you choosing the sorts of projects you are? Why not plant trees?
Wouldn’t it be better to turn off the tap / stop producing more emissions?
Wouldn’t it be better to turn off the tap / stop producing more emissions?
Wouldn’t it be better to turn off the tap / stop producing more emissions?
Climate Pot Management
Where is the Climate Pot money kept?
Where is the Climate Pot money kept?
Where is the Climate Pot money kept?
Can I see where my membership and entry fees go?
Can I see where my membership and entry fees go?
Can I see where my membership and entry fees go?
How is the impact measured and reported?
How is the impact measured and reported?
How is the impact measured and reported?
What is the Totaliser and how often is it updated?
What is the Totaliser and how often is it updated?
What is the Totaliser and how often is it updated?
How often is my Impact Record updated?
How often is my Impact Record updated?
How often is my Impact Record updated?
What kind of impact can I expect from my membership?
What kind of impact can I expect from my membership?
What kind of impact can I expect from my membership?
Your Glad Account
What credit cards do you accept?
What credit cards do you accept?
What credit cards do you accept?
Can I choose the amount I pay for membership?
Can I choose the amount I pay for membership?
Can I choose the amount I pay for membership?
When will my money be taken?
When will my money be taken?
When will my money be taken?
Is your payment process secure?
Is your payment process secure?
Is your payment process secure?
How secure is my personal information?
How secure is my personal information?
How secure is my personal information?
How does Glad protect my privacy?
How does Glad protect my privacy?
How does Glad protect my privacy?
How do I cancel my membership?
How do I cancel my membership?
How do I cancel my membership?
Can I try it out?
Can I try it out?
Can I try it out?
How do I get started? How long will it take?
How do I get started? How long will it take?
How do I get started? How long will it take?
Can I refer a friend to join Glad?
Can I refer a friend to join Glad?
Can I refer a friend to join Glad?
How Glad Operates
Is Glad a not-for-profit?
Is Glad a not-for-profit?
Is Glad a not-for-profit?
How does Glad make money?
How does Glad make money?
How does Glad make money?
What’s Glad’s carbon footprint?
What’s Glad’s carbon footprint?
What’s Glad’s carbon footprint?
Who can I contact for more information?
Who can I contact for more information?
Who can I contact for more information?
